General Matcha Questions

1. What is ceremonial grade matcha?
   Ceremonial grade matcha is the highest quality matcha, made from the youngest, most tender tea leaves, specifically crafted for traditional Japanese tea ceremonies and drinking straight.
2. How is ceremonial matcha different from culinary grade matcha?
   Ceremonial matcha is smoother, less bitter, and has a more vibrant green color due to its high chlorophyll content, while culinary grade is better suited for cooking and mixing with other ingredients.
3. What are the health benefits of matcha?
   Matcha is rich in antioxidants, boosts energy, supports mental focus, and promotes relaxation due to its natural L-theanine content.

Product-Specific Questions

1. Where is your matcha sourced from?
   Our matcha is sourced from [region, e.g., Uji, Kyoto], Japan, known for its premium tea-growing traditions.
2. Is your matcha organic?
   Yes, our matcha is [certified organic/non-organic], free from pesticides and artificial additives.
3. How do I store matcha?
   Matcha should be stored in an airtight container, away from light, heat, and moisture, to maintain its freshness and vibrant color.
4. What does the matcha taste like?
   Ceremonial grade matcha has a rich, umami flavor with natural sweetness and no bitterness when prepared correctly.

Usage and Preparation Questions

1. How do I prepare ceremonial matcha?
2. Can I use ceremonial matcha for lattes or smoothies?
   Yes, although ceremonial matcha is best enjoyed plain, you can use it in lattes or smoothies for a richer taste.

Shipping and Returns Questions

1. Where do you ship to?
   We currently ship to Australia and New Zealand.
2. How long does shipping take?
   Orders within Australia typically arrive in 3-7 business days, while New Zealand orders may take 5-10 business days.
3. What is your returns policy?
   Unopened products can be returned within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer.

Subscription Questions (If Applicable)

1. Do you offer subscriptions?
   Yes! Subscribe to receive a monthly tin of ceremonial matcha and enjoy exclusive discounts.
2. Can I pause or cancel my subscription?
   Absolutely! You can pause or cancel your subscription at any time through your account settings.

Sustainability and Ethics Questions

1. Is your packaging eco-friendly?
   Yes, our packaging is [recyclable, biodegradable, or refillable]. We are committed to reducing our environmental impact.
2. How do you ensure ethical sourcing?
   We work directly with tea farmers in Japan who use traditional and sustainable farming practices.

Other Helpful Questions

1. What payment methods do you accept?
   We accept all major credit cards, PayPal, Afterpay, and Shop Pay.
2. How much caffeine is in matcha?
   One serving of matcha contains approximately 30-35mg of caffeine, providing a gentle energy boost without the jitters.
3. Can I drink matcha while pregnant or breastfeeding?
   While matcha is generally safe, we recommend consulting your healthcare provider for personalized advice.